Terms & Conditions
This website (the “Site”) is exclusively owned by Scout Design Studio LLC (“Scout Design Studio”). In the terms and conditions set forth below (the “Terms and Conditions”), the terms ‘we’, ‘us’ and ‘our’ refer to Scout Design Studio, its successors and assigns, and the terms “you” and “your” refer to, as applicable, (i) the person or persons purchasing merchandise from the Site, from the retail locations of Scout Design Studio, or sending merchandise to Scout Design Studios for servicing (collectively, the “Merchandise”), or (ii) the person or persons using the Site. These Terms and Conditions are binding on every Scout Design Studio customer, Site user and shall apply to all business dealings between you and Scout Design Studio, including, but not limited to, your use of the Site, any Transaction, and any other services provided to you by Scout Design Studio. You hereby make representations and warranties to Scout Design Studio (regardless of whether a Transaction is consummated and whether Scout Design Studio is the purchaser or seller of the Merchandise), and agree to the terms and conditions, in each case as set forth in the Terms and Conditions, by your use of the Site and/or by sending Merchandise to or receiving Merchandise from Scout Design Studio. The term “Transaction” shall mean your agreement to use of one or more of the services provided by Scout Design Studios or purchase Merchandise from Scout Design Studio, and Scout Design Studio’s agreement to provide such services or sale such Merchandise to you.
If you do not agree with the Terms and Conditions, please refrain from using the Site, engaging Scout Design Studios for its services or purchasing the Merchandise. Scout Design Studio reserves the right to modify the Terms and Conditions at any time without prior notification. Up-to-date Terms and Conditions can be reviewed in this section of the Site. All content on the Site including photos are the property of Scout Design Studio.
TERMS OF SALE
The following terms and conditions govern any Transaction relating to the sale, or attempted sale, of Merchandise by Scout Design Studio or services provided by Scout Design Studio. These Terms and Conditions represent the complete agreement of said parties, and modifications or additions to this agreement shall not be binding unless made in writing, signed, and approved by an authorized representative of Scout Design Studio.
Prices for Merchandise sold by us are subject to change at any time, without notice. With respect to items sold by us, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our inventory may be mispriced. If the correct price of an item sold by us is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Listed price for all Merchandise does not include taxes, shipping, packaging, or refinishing costs unless expressly noted.
All sales or service engagements are subject to acceptance by Scout Design Studio. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities of Merchandise purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete and accurate purchase and account information for all Transactions. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your Transactions and contact you as needed.
Scout Design Studio reserves the right to ask all customers to provide photo identification when paying with a credit card or check. We reserve the right to ask customers to present photo identification before releasing the merchandise purchased.
Scout Design Studio may require clients to provide and sign an authorization form when hiring a third party to pick up their items. This form must be presented at the time of pickup with a copy of the original purchaser's photo identification card.
We attempt to be as accurate as possible. However, we do not warrant that Merchandise descriptions or other content on our Site, including, without limitation, pricing information, is accurate, complete, reliable, current, or error-free.
The Merchandise featured on the Site has been represented to the best of our ability through photography, dimensions and product descriptions. Variation in dimensions can happen up to two inches due to the manufacturing process.
New and unused, exclusive Scout-label items may be returned at your expense within 15 days of received date for store credit or a refund minus a restocking fee equal to 25% of the price of the purchased Merchandise. Floor models, items on sale, custom orders, and vintage items are sold 'as-is' condition with all sales final and no returns. Vintage items will show wear consistent with their age. Unless expressly provided in writing by Scout Design Studio, you should assume that no restoration work has been performed by Scout Design Studios on the Merchandise. Sales discounted 30% or more off of retail are final and non-refundable.
Listed price for all merchandise does not include taxes, shipping, packaging, or refinishing costs unless expressly noted.
External conditions beyond the control of Scout Design Studio can affect the life expectancy of the Merchandise. Scout Design Studio neither assumes nor offers any warranty on Scout-label, vintage, or refinished/reupholstered items after they are retrieved from Scout Design Studio.
Scout Design Studio will ship through our in-house delivery team or through third-party shippers. When possible, we arrange shipping with our in-house White Glove Delivery Team. The delivery team will unpack and move your order to nearest indoor location (entryway, hallway, etc.) and dispose of all packaging. It is your responsibility to inspect upon delivery, and to refuse receipt of any items in unsatisfactory condition. If you are using a third-party receiver, the receiving party takes full responsibility for the condition of pieces upon delivery if no defects are documented directly with the carrier. Upon request, you may also coordinate your own shipping directly with a preferred carrier by making all arrangements regarding pick-up and packaging requirements. Except with respect to a delivery arranged through our in-house delivery team, the risk of loss and title for all Merchandise sold by Scout Design Studio passes to you upon our delivery to the carrier.
If you are picking up the Merchandise, pick-ups for all purchased Merchandise must be made at Scout Design Studio's warehouse location at 4901 Woodall St, Dallas, TX 75247, with the exception of small accessories, 'as-is' vintage pieces, or showroom floor models, which are to be picked-up at 155 Howell Street, Dallas, TX 75207. Pick-up hours are Monday - Friday 10am - 4pm. In stock items will be held for a maximum of 30 days from the time of purchase. After 30 days, Scout Design Studio reserves the right to charge $250 per month for storage, or cancel the order and refund the customer less a 25% restocking fee.
Risk of Loss; International Shipments
The risk of loss for all Merchandise delivered via Scout Design Studio’s in-house White Glove Delivery Team shall pass to you upon our delivery of such Merchandise to its delivery location. In all other instances, the risk of loss and title shall pass to you upon our delivery to a third-party carrier or when the Merchandise is made available for pick-up. For Merchandise shipped to a jurisdiction outside the U.S. or in territories of the U.S., you, as the purchaser, are required to pay customs charges, as well as any associated import tax, VAT, or duties. Scout Design Studio is unable to provide specific customs charges for each purchase as policies vary greatly by country. You are encouraged to contact your local customs office for pricing estimates. Scout Design Studio will include a copy of the invoice for the Merchandise with every purchase, and each country will determine applicable fees based upon such invoice. Scout Design Studio will not label an item as a gift or declare a lesser value on the invoice than the purchase price paid. Scout Design Studio will issue a refund of the purchase price actually received by Scout Design Studio, minus all shipping and customs charges incurred as well as a restocking fee in such amount as reasonably determined by Scout Design Studio, for any Merchandise returned to Scout Design Studio by customs officials due to you, as the purchaser, refusing such Merchandise at customs. Except with respect to a delivery arranged through our in-house delivery team, the risk of loss and title for all Merchandise sold by Scout Design Studio passes to you upon our delivery to the carrier.
For reupholstery, you acknowledge that yardage quotes are provided to the best of our ability without shorting the piece in question. Due to volume and space constraints, Scout Design Studio will not be responsible for the handling and return of excess fabric or leather. Deposits made for any work are not refundable if an order is cancelled. If an order is cancelled before shipment, that deposit or payment will be returned to the customer as a store credit which can be used for future purchases at Scout Design Studio.
You are allowed to provide your own materials (“COM”), including leather (“COL”).
All COM/COL shall be sent to the following address:
SCOUT DESIGN STUDIO
155 Howell ST
Dallas, TX 75207
Yardage and square feet listed for upholstery includes self-welt. Contrasting welt required specified welt yardage. Trim or cording yardage available upon request.
We are a retail brand that happily extends trade discounts to those enrolled in our trade program. Our trade program is intended for those in the design and interior design trade and excludes other retailers. We do not act as a stocking dealer or wholesaler for other retailers. We reserve exclusive retail rights to our products, all imagery associated with our products, and all other proprietary information.
All orders require payment in full prior to shipping or pick-up. All invoices for Transactions will include storage, taxes, freight, shipping charges and service charges. If you are paying by cashiers, personal or certified checks, such checks are to be made out to Scout Design Studio.
You are responsible for all taxes levied by governmental authority (federal, state or local) upon for the Transaction, unless a resale tax certificate is provided. If a resale tax certificate is provided, Scout Design Studio will require a completed and signed Texas sales tax resale certificate to process the Transaction.
You agree to indemnify, defend, and hold harmless Scout Design Studio, its officers, managers, members, employees, agents, affiliates, licensors and suppliers (collectively the "Indemnified Parties") from and against any and all losses, expenses, damages, fines, penalties, and costs, including, but not limited to, reasonable attorneys' fees, incurred by any of the Indemnified Parties resulting from or arising out of any breach or violation of these Terms and Conditions by you or anyone acting on your behalf, or as a result of any false or materially misleading information provided by you to Scout Design Studio.
Limitation of Liability
EXCEPT AS EXPRESSLY MAY BE PROVIDED BY US IN WRITING, ALL INFORMATION, CONTENT, MATERIALS, MERCHANDISE AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU BY US OR THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
EXCEPT AS EXPRESSLY MAY BE PROVIDED BY US IN WRITING, TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SCOUT DESIGN STUDIO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, RELATING TO MERCHANDISE, TRANSACTIONS, AND THE SERVICES PROVIDED BY SCOUT DESIGN STUDIO TO YOU, INCLUDING ANY CLEANING, MAINTENANCE OR REPAIR OF YOUR MERCHANDISE.
IN ALL EVENTS THROUGHOUT THESE TERMS AND CONDITIONS, YOU AGREE THAT THE LEGAL LIMIT OF OUR LIABILITY TO YOU FOR ANY CLAIMS OR ACTIONS FOR LOST, DAMAGED, OR DESTROYED MERCHANDISE THAT YOU SENT TO US SHALL NOT EXCEED $1,000 PER TRANSACTION. NOTWITHSTANDING THE FOREGOING, IF THE MERCHANDISE WE RECEIVE FROM YOU (I) IS MATERIALLY DIFFERENT FROM THE DESCRIPTION OF THE MERCHANDISE YOU PROVIDED TO US, OR (II) IS A COUNTERFEIT OR A REPLICA COPY, THEN THE LEGAL LIMIT OF OUR LIABILITY TO YOU FOR ANY CLAIMS OR ACTIONS FOR LOST, DAMAGED, OR DESTROYED MERCHANDISE THAT YOU SENT TO US SHALL NOT EXCEED $100 WITH RESPECT TO SUCH MERCHANDISE. YOU EXPRESSLY AGREE THAT IN NO EVENT SHALL WE HAVE ANY LIABILITY IN CONNECTION WITH THE MERCHANDISE, SERVICES, OR TRANSACTION PROVIDED IN EXCESS OF THE AMOUNTS PAID BY YOU.
YOU AGREE THAT WE WILL NOT BE LIABLE FOR (a) INCIDENTAL, SPECIAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY, SPECULATIVE, OR PUNITIVE DAMAGES, OR LOSS OF PROFIT OR OPPORTUNITY; OR (b) ANY CLAIMS, DEMANDS, OR ACTIONS FOR ANY SUBROGATION CLAIM BROUGHT BY YOUR INSURANCE CARRIER, IN EACH CASE RELATING TO ANY TRANSACTIONS, THE MERCHANDISE, THE SITE, OR ANY OTHER SERVICES PROVIDED BY SCOUT DESIGN STUDIO TO YOU, AND YOU EXPRESSLY AND SPECIFICALLY WAIVE ANY SUBROGATION CLAIM ON YOUR BEHALF AS WELL AS ON BEHALF OF YOUR INSURANCE CARRIER.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
If you establish an account on the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Scout Design Studio does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the Site only with involvement of a parent or guardian. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
Rules Governing Your Use of the Site
You are entirely responsible for any harm resulting from your use of the Site. Scout Design Studio does not warrant that the function or operation of the Site will be error free, that the Site or the server that makes it available will be free of viruses or other harmful elements. As a user, you assume full responsibility for any costs, expenses, losses, or damages incurred by you in connection, resulting from, or arising out of the use of the Site.
You represent and warrant that: (i) you will not use the Site for any unauthorized purpose including collecting user names and/or email addresses of other users by electronic or other means for the purpose of sending unsolicited email or other electronic communications; (ii) you will not access the Site through the use of scripts, bots or other automated means; (iii) you will not access the Site through any means other than through the interface that we provide to you or engage in unauthorized framing of, or linking to, the Site unless otherwise specifically authorized by us in a separate written agreement; (iv) you will not transmit chain letters, bulk or junk email or interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site, including, without limitation, hacking into the Site; (v) you will not impersonate any other person or entity, provide false or misleading identification or address information, or invade the privacy, or violate the personal or proprietary right, of any person or entity; (vi) you will not circumvent, disable or otherwise interfere with security related features of the Site or features that prevent or restrict use or copying of any Intellectual Property (as defined in “Our Intellectual Property Rights” below) or enforce limitations on use of the Site or the Materials on the Site; and (vii) you will not cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisements or anything else that minimizes, covers or inhibits the full display of the Site.
You acknowledge that you are responsible for the information, profiles, opinions, messages, comments, photos, videos, product or services feedback or ideas and any other content or material that you submit, upload, post or otherwise make available on or through the Site (each a "Submission") and through the services available in connection with the Site, and that you have full responsibility for each such Submission you make, including its legality, reliability, appropriateness, and trademark, copyright and other intellectual property ownership. Before making a Submission, you must ensure that you either own all intellectual property rights or are otherwise in a position to grant a License (as defined below) to us. You represent that the posting and use of your Submission on or through the Site does not violate, misappropriate or infringe on the rights of any third party, including, without limitation, privacy rights, publicity rights, copyrights, trademark and/or other intellectual property rights; you agree to pay for all royalties, fees, and any other monies owed by reason of Submission you post; and you have the legal right and capacity to enter into these Terms in your jurisdiction.
You agree that we are free to use a Submission for the purpose of providing you and others with use of the Site and their functionality and providing you with the associated products and services, and, unless the rights in such submission are assigned to us under these Terms, you grant us a sub-licensable, transferable, perpetual, nonexclusive, worldwide, royalty-free license ("License") to (in any media, whether now known or not currently known or invented) link to, utilize, use, publicly perform, publicly display, reproduce, distribute, edit, adapt, modify and prepare derivative works of the Submission. For clarity, you agree that we may also use such Submission for future marketing campaigns and new product development.
Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Our Intellectual Property Rights
The Site, all materials on the Site, including, but not limited to the logos, sales copy, images, navigational aids, illustrations, all of such items that are provided to you in tangible form, and all rights related to the aforementioned (collectively, the “Intellectual Property”), are owned by and the property of us or our affiliates and licensors and are protected from unauthorized use, distribution and copying by United States trademark law and copyright law, foreign laws and international conventions and other intellectual property laws. In order to use any Intellectual Property, you must obtain our written consent prior to your use. We reserve all rights not expressly granted by these Terms and Conditions.
FOR PURPOSES OF THE TRANSACTION, YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, RECEIPT OF NOTICES BY E-MAIL OR OTHER ELECTRONIC MEANS, USE OF ELECTRONIC CONTRACTS, AND TO ACCEPT THESE TERMS AND CONDITIONS BY ELECTRONIC MEANS.
Governing Law and Dispute Resolution
These Terms and Conditions and any Transaction shall be deemed to have been made in the State of Texas, and all matters arising from or relating in any manner to the subject matter of this Agreement or any Transaction shall be interpreted in accordance with the Laws of the State of Texas, without giving effect to any choice or conflict of law provision or rule (whether of the State of Texas or of any other jurisdiction). YOU AGREE THAT THIS AGREEMENT SHALL BE SUBJECT TO THE EXCLUSIVE JURISDICTION OF THE STATE OR FEDERAL COURTS LOCATED IN DALLAS COUNTY, STATE OF TEXAS, AND ANY APPELLATE COURTS THEREOF (THE “APPLICABLE COURTS”), FOR ANY ACTION ARISING OUT OF OR RELATING TO THIS AGREEMENT OR ANY TRANSACTION CONTEMPLATED HEREBY, AND SCOUT DESIGN STUDIOS AND YOU IRREVOCABLY AND UNCONDITIONALLY CONSENT AND SUBMIT TO THE EXCLUSIVE JURISDICTION OF THE APPLICABLE COURTS FOR ANY AND ALL SUCH ACTIONS; (II) YOU AND SCOUT DESIGN STUDIO EACH AGREE THAT SERVICE OF PROCESS, SUMMONS, NOTICE OR OTHER DOCUMENT SENT TO SUCH PERSON OR PARTY IN ACCORDANCE WITH THE REQUIREMENTS OF THIS AGREEMENT SHALL BE EFFECTIVE SERVICE ON SUCH PERSON OR PARTY IN THE APPLICABLE COURTS FOR ANY AND ALL SUCH ACTIONS; AND (III) YOU AND SCOUT DESIGN STUDIO EACH IRREVOCABLY AND UNCONDITIONALLY WAIVE (AND AGREE NOT TO PLEAD OR CLAIM) ANY OBJECTION (A) TO THE LAYING OF VENUE OF ANY ACTION IN THE APPLICABLE COURTS, OR (B) THAT ANY SUCH ACTION BROUGHT IN ANY SUCH APPLICABLE COURT HAS BEEN BROUGHT IN AN INCONVENIENT FORUM. YOU AND SCOUT DESIGN STUDTIO EACH AGREE THAT A FINAL, NON-APPEALABLE JUDGMENT IN ANY ACTION IN THE APPLICABLE COURTS SHALL BE CONCLUSIVE AND BINDING ON EACH OF THEM AND MAY BE ENFORCED IN OTHER JURISDICTIONS BY SUIT ON THE JUDGMENT OR IN ANY OTHER MANNER PROVIDED BY LAW. YOU AND SCOUT DESIGN STUDIOS EACH IRREVOCABLY AND UNCONDITIONALLY WAIVE ANY RIGHT YOU OR IT MAY HAVE TO A TRIAL BY JURY IN RESPECT OF ANY ACTION ARISING OUT OF OR RELATING TO THIS AGREEMENT OR ANY TRANSACTION, REGARDLESS OF WHETHER NOW EXISTING OR HEREAFTER ARISING, AND REGARDLESS OF WHETHER SOUNDING IN CONTRACT, TORT OR OTHERWISE. YOU AND SCOUT DESIGN STUDIO EACH AGREE THAT EACH PARTY MAY FILE A COPY OF THIS SECTION WITH THE APPLICABLE COURTS AS WRITTEN EVIDENCE OF THEIR IRREVOCABLE AND UNCONDITIONAL AGREEMENT TO WAIVE THEIR RIGHT TO TRIAL BY JURY IN ANY ACTION ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED HEREBY.
In no event shall Scout Design Studio be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, labor disputes, strikes, work stoppages, accidents, other industrial disturbances, war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, civil unrest, riots, nuclear catastrophes, fires, natural disasters or acts of God like lightning, tornadoes, hurricanes, tsunamis, floods or earthquakes, government order, law or action, embargoes or blockades, pandemics or epidemics, transportation issues, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services.
You hereby acknowledge and agree that you provided to us the email address, physical address, and telephone numbers that are in our records, and it is your responsibility to provide us with any current or updated contact information. You further acknowledge and agree that: (i) any email message that we send to you is deemed to have been effectively received by you and constitutes due notice to you by email; (ii) any phone message we leave with you, anyone answering your phone, or on your answering machine or service is effectively received by you and constitutes due notice to you by telephone; and (iii) letter shall be deemed delivered when hand-delivered, delivered by nationally recognized overnight courier with proof of delivery or deposited in the mail addressed to you at your address shown on the invoice or receipt as applicable, or if notice is to be delivered to us, at the following address: 155 Howell Street, Dallas, Texas 75207.
Scout Design Studio is licensed to do business in the State of Texas and is governed by the laws of the State of Texas. All references to days shall refer to business days. Saturdays, Sundays, and federal legal holidays are not included as business days, and if the expiration of any time frame set forth above falls on a Saturday, Sunday, or federal legal holiday, performance will be due on the next business day. Merchandise received after 2:00 p.m., or on any Saturday, Sunday, or federal legal holiday will be considered to have been received on the next business day. All business days will begin at 9:00 a.m. and end at 5:00 p.m. in Texas on the appropriate day. Notwithstanding any other provision herein to the contrary, we reserve the right to suspend or enlarge any time frame specified above, and/or request additional documents or information from you, in order to comply with any applicable local, state, or federal law, ordinance, or regulation.
In the event that any provision hereof is found to be invalid or unenforceable, the remainder of these Terms and Conditions shall remain valid and enforceable according to their terms. It is expressly understood and agreed that each provision of these Terms and Conditions that provides for a disclaimer of warranties, limitation on liability, or exclusion of damages is intended by the parties to be severable and independent of any other provision and to be enforced as such. The failure of a party to enforce any applicable provision of these Terms and Conditions, or to require at any time performance by the other party of any provision or obligation hereof, shall in no way be construed to be a waiver of such provision, nor in any way affect the validity of these Terms and Conditions or any part hereof, or the right of such waiving party.
** Terms and Conditions are subject to change. You must go to our website to read the full terms & conditions or contact us and we will send you a copy of the Terms & Conditions free of charge.