Shipping & Returns
You deserve the best, and so does our product. That’s why we’ve worked to determine the best, most efficient shipping methods to get you the goods. We are a small business and you are emailing a real person. Kindness begets kindness y’all.
Scout ships through our in-house delivery team, or occasionally through a trusted third-party shipper. Delivery time to most locations within the US is one to four weeks depending on the distance from our warehouse in Dallas, TX.
The delivery team will unpack and move your order to the nearest indoor location (entryway, hallway, etc.) and dispose of all packaging. It is the buyer or receiver’s responsibility to inspect upon delivery, and to refuse receipt of any items in unsatisfactory condition. All custom orders and pre-order delivery time frames begin after the piece is complete or in stock at our warehouse.
A pre-order is the purchase of an item not currently in stock at our warehouse. Every pre-order item has an estimated arrival date to our warehouse in Dallas, TX listed on each product page. Any product purchased on pre-order will be reserved for the buyer and shipped out or scheduled for white glove delivery (depending on the size and nature of the piece) after the product has arrived to our warehouse. Please expect delivery within 1-4 weeks after the estimated arrival date listed on the product page.
Scout will only hold orders of in-stock products up to 30 days. The 30 day hold time will apply to pre-orders and custom furniture beginning after the first notification for delivery or pick up.
Our Operations Team will be in touch to schedule white glove delivery once your products are ready to go (1-7 days in advance). If you have specific delivery requests or instructions, please note these on your order at time of purchase. Smaller items are often sent via UPS. These deliveries are not scheduled, but tracking will be shared to the email you provide once your order is sent out.
New and unused Scout Label items may be returned at the customer's expense within 15 days of the received date for store credit, or a refund minus a 25% restocking fee. Outgoing shipping is non-refundable. Floor models, sale items, custom orders, and vintage items are sold 'as-is' condition with all sales final and no returns. Vintage items will show wear consistent with their age. Buyer should assume no restoration work has been performed by Scout unless otherwise specified. Listed price for all merchandise does not include shipping, packaging, or refinishing costs unless expressly noted. Sales discounted 30% or more off of retail are final and non-refundable.
External conditions beyond the control of Scout can affect the life expectancy of products. Scout neither assumes nor offers any warranty on Scout-label, vintage, or refinished/reupholstered items after they are retrieved from Scout Design Studio.
Customer pick-ups for all sales must be made at Scout's warehouse location at 4901 Woodall St, Dallas, TX 75247, with the exception of small accessories, 'as-is' vintage pieces, or showroom floor models. Pick-up hours are Monday - Friday 10am - 4pm. Purchased items left at Scout over 10 business days without payment for additional services will be assessed a daily storage fee of $10 per item per day, billable upon pick-up. Purchased items left over 30 calendar days will be reassumed as property of Scout Design Studio, with no credits or refunds issued.
For reupholstery, clients acknowledge that yardage quotes are provided to the best of our ability without shorting the piece in question. Due to volume and space constraints, Scout will not be responsible for the handling and return of excess client fabric. Deposits made for any work are not refundable if an order is cancelled. If an order is cancelled before shipment, that deposit or payment will be returned to the customer as a store credit which can be used for future purchases at Scout Design Studio.