Scoutpack's Most Asked

Ever find yourself perusing our website when a question pops up that you need answered? We know that it can be challenging when you're shopping virtually and don't have the help of our Showroom staff at your fingertips. Our solution? Put together a list of frequently asked questions that we hope can be a helpful reference for our online & in-store customers. In short, we're here to answer your most BURNING Scout-related ponderings.

Q: What's your return policy?
A: View our refund policy here.
Q: Do you offer shipping?
A: Yes! Scout will ship through our in-house delivery team or occasionally through a trusted third party shipper. Please refer to our shipping policy for more information.
Q: Do you ship overseas?
A: Through our website, we can only deliver within the contiguous United States. Feel free to reach out to us if you have a question about this!
Q: When will my order ship?
A: For in stock items, delivery time to most locations within the US is one to four weeks depending on the distance from our warehouse in Dallas, TX. For pre-orders, lead time information is listed on the product page. Learn more about our shipping policy here.
Q: Can I pickup from your Dallas warehouse instead of paying for shipping?
A: You sure can! Customers have the option to select free pickup at our warehouse location when checking out. For more information, please refer to the “Local Pick-Up” section of our Shipping & Returns page
Q: How will I know that my online order has been received by Scout?
A: You will receive an order confirmation email within a few minutes of placing your order online!
Q: Can I cancel or alter my online order once it has been placed.
A: Yes, if you send us a message at hello@scoutdesignstudio.com within an hour of placing your order, we will be able to cancel or alter it for you!
Q: Once I place an order, how do I schedule delivery?
A: Our Operations Team will be in touch with you! For more information, view the “Scheduling Delivery” section of our shipping policy.
Q: How does pre-order work?
A: A pre-order is the purchase of an item not currently in stock at our warehouse. More information can be found in the “Pre-Order” section of our shipping policy.
Q: What if my order arrives damaged?
A: We do our best to ensure that every item is delivered in perfect condition, but sometimes damages do occur in the shipping process. If your item is being delivered by our White Glove Team, please thoroughly inspect your purchase before signing for delivery. It is your job as the recipient to refuse receipt of any items that are delivered in unsatisfactory condition. If a damaged item is unnoticed upon delivery, please reach out to us. We as a company will always do our best to find a creative solution to resolve the issue for you. 

Q: How often do you guys get new vintage items in?
A: It depends - we usually receive 2-3 trucks about once a month!
Q: Can I get swatches for the finishes you offer before ordering a custom piece?
A: Yes! You can order swatches to be delivered or come check them out in the Showroom. Here's a link to all of the swatches we currently have available for purchase. 
Q: Do you have a care guide for refinished pieces?
A: Yes! You can access our Lacquer & Stain Care Guide here.
Q: How do I care for the new rug I purchased from Scout?
A: Regular vacuuming at the proper setting is key to extending the life and beauty of your rug. Refer to your vacuum manual for setting guidance. Avoid vacuuming the fringe of your rug and use a broom instead. Remove spills immediately by blotting with a clean, undyed towel; do not scrub. For hard-to-remove stains, we recommend having your rug cleaned by a professional. Harsh chemicals can damage or fade rugs. Use rug protectors under heavy furniture to protect the rug pile. Rotating your rug every few months can also help relieve areas from excessive wear.
Q: Do you have care instructions for your upholstery products?
A: We recommend spot cleaning your fabric only. Professional cleaning is recommended for tough stains. For metal: wipe metal with a soft, dry cloth. Avoid harsh cleaners (including ammonia-based glass cleaners) and abrasives as they will damage the finish.
Q: Do you have a "best practice" guide for hanging artwork?
A: We recommend hanging with hooks on both sides of the artwork to secure the piece. Do not use wire for larger pieces. Stay tuned - we will be coming out with a more thorough hanging guide soon! 
Q: What upholstery would you recommend for kids?
A: We would recommend darker hued fabrics, leathers, and darker boucles. Boucle is our most durable upholstery option as it has texture and many layers of fabric. We're currently introducing darker color options that can help hide stains. 
Q: How can I purchase a gift certificate?
A: We have gift cards available for purchase on our website. You can also purchase gift cards at our Showroom!

Q: Does Scout ever have sales?
A: We always recommend keeping an eye on our sale section online for new markdowns. We will sometimes do a Black Friday or Cyber Monday sale - stay tuned! We also periodically have Warehouse sales. Pro tip: the best way to keep on top of sales is by signing up for our texts (text message subscribers will always get first dibs).
Q: Are promotions excluded on certain items?
A: Unfortunately, they are. Check out our Promotion Policy here.
Q: Can I combine promo codes when I check out?
A: At this time you cannot combine multiple promo codes.
Q: When is my credit card charged for preordered items?
A: Your credit card will be charged upon purchase of your preordered items.
Q: Which credit cards do you accept?
A: We accept Visa, MasterCard, American Express, and Discover
Q: Do you offer financing?
A: Yes - we currently partner with Affirm! Affirm is a “buy now, pay later” option for our online customers. They offer affordable monthly payments at a pace chosen by you. For more information and to sign up, visit www.affirm.com/help.

Q: Do you offer interior design services? 
A: We offer design advice and personalized mood boards to fit your space for a fee. The best part? What you spend on our design advice can go towards a Scout Design Studio product purchase! Let us know about your space here.
Q: Do you have a designer trade program?
A: Yes! We LOVE our trade partners. We offer a 15% discount to the trade (excluding refinishing services and consignment items), and a 10% discount on items in our Custom category. Shopping can be done in our Showroom and Online! Click here to apply.
Q: Do you have a location?
A: Yes, our Showroom is located at 155 Howell St., Dallas, TX 75207. Our warehouse is located at 4901 Woodall St., Dallas, TX 75247.
Q: Can I bring my dog into the Showroom?
A: Yes, please! Pups are always welcome in our Showroom – we love dogs.

Have a question we didn't answer? Send us an email at hello@scoutdesignstudio.com!