A: View our refund policy here.
A: Yes! Scout will ship through our in-house delivery team or occasionally through a trusted third party shipper. Please refer to our shipping policy for more information.
A: Through our website, we can only deliver within the contiguous United States. Feel free to reach out to us if you have a question about this!
A: For in stock items, delivery time to most locations within the US is one to four weeks depending on the distance from our warehouse in Dallas, TX. For pre-orders, lead time information is listed on the product page. Learn more about our shipping policy here.
A: You sure can! Customers have the option to select free pickup at our warehouse location when checking out. For more information, please refer to the “Local Pick-Up” section of our Shipping & Returns page.
A: You will receive an order confirmation email within a few minutes of placing your order online!
A: Yes, if you send us a message at firstname.lastname@example.org within an hour of placing your order, we will be able to cancel or alter it for you!
A: Our Operations Team will be in touch with you! For more information, view the “Scheduling Delivery” section of our shipping policy.
A: A pre-order is the purchase of an item not currently in stock at our warehouse. More information can be found in the “Pre-Order” section of our shipping policy.
A: We do our best to ensure that every item is delivered in perfect condition, but sometimes damages do occur in the shipping process. If your item is being delivered by our White Glove Team, please thoroughly inspect your purchase before signing for delivery. It is your job as the recipient to refuse receipt of any items that are delivered in unsatisfactory condition. If a damaged item is unnoticed upon delivery, please reach out to us. We as a company will always do our best to find a creative solution to resolve the issue for you.
A: It depends - we usually receive 2-3 trucks about once a month!
A: Yes! You can order swatches to be delivered or come check them out in the Showroom. Here's a link to all of the swatches we currently have available for purchase.
A: Yes! You can access our Lacquer & Stain Care Guide here.
A: Regular vacuuming at the proper setting is key to extending the life and beauty of your rug. Refer to your vacuum manual for setting guidance. Avoid vacuuming the fringe of your rug and use a broom instead. Remove spills immediately by blotting with a clean, undyed towel; do not scrub. For hard-to-remove stains, we recommend having your rug cleaned by a professional. Harsh chemicals can damage or fade rugs. Use rug protectors under heavy furniture to protect the rug pile. Rotating your rug every few months can also help relieve areas from excessive wear.
A: We recommend spot cleaning your fabric only. Professional cleaning is recommended for tough stains. For metal: wipe metal with a soft, dry cloth. Avoid harsh cleaners (including ammonia-based glass cleaners) and abrasives as they will damage the finish.
A: We recommend hanging with hooks on both sides of the artwork to secure the piece. Do not use wire for larger pieces. Stay tuned - we will be coming out with a more thorough hanging guide soon!
A: We would recommend darker hued fabrics, leathers, and darker boucles. Boucle is our most durable upholstery option as it has texture and many layers of fabric. We're currently introducing darker color options that can help hide stains.
A: We have gift cards available for purchase on our website. You can also purchase gift cards at our Showroom!
A: We always recommend keeping an eye on our sale section online for new markdowns. We will sometimes do a Black Friday or Cyber Monday sale - stay tuned! We also periodically have Warehouse sales. Pro tip: the best way to keep on top of sales is by signing up for our texts (text message subscribers will always get first dibs).
A: Unfortunately, they are. Check out our Promotion Policy here.
A: At this time you cannot combine multiple promo codes.
A: Your credit card will be charged upon purchase of your preordered items.
A: We accept Visa, MasterCard, American Express, and Discover
A: Yes - we currently partner with Affirm! Affirm is a “buy now, pay later” option for our online customers. They offer affordable monthly payments at a pace chosen by you. For more information and to sign up, visit www.affirm.com/help.
A: We offer design advice and personalized mood boards to fit your space for a fee. The best part? What you spend on our design advice can go towards a Scout Design Studio product purchase! Let us know about your space here.
A: Yes! We LOVE our trade partners. We offer a 20% discount to the trade (excluding refinishing services and consignment items). Shopping can be done in our Showroom and Online! Click here to apply.
A: Yes, our Showroom is located at 155 Howell St., Dallas, TX 75207. Our warehouse is located at 4901 Woodall St., Dallas, TX 75247.
A: Yes, please! Pups are always welcome in our Showroom – we love dogs.
Have a question we didn't answer? Send us an email at email@example.com!